user interaction efficiency is improved by providing automatic enrichment of content with contextually relevant information. While a user is utilizing a productivity application, the system may receive a content item, such as an email or calendar event, to display within an application user interface. The system analyzes and identifies contextually relevant information based on the content item. Thereafter, the system displays the application user interface including the content item which is modified to display the contextually relevant information within the content item.
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17. A computer readable storage device including computer readable instructions, which when executed by a processing unit is operable to:
receiving an email to display within an application user interface;
determining an entity associated with the email;
querying one or more data sources for results that relate to the entity;
retrieving context information relating to the email;
based on the retrieved context information, identifying contextually relevant information from the results; and
causing a display of the email within the application user interface,
causing a display of a contextually relevant content bar positioned within the e-mail, wherein the contextually relevant content bar includes a plurality of selectable option relating to the contextually relevant information, the plurality selectable options including a first selectable option having a first label and a second selectable option having a second label;
receiving a selection of a first option from within the contextually relevant content bar;
in response to receiving the selection of the first option, causing the display of a first portion of the identified contextually relevant information concurrently with and within the display of the email, the first portion of the identified contextually relevant information corresponding to the first label;
receiving a selection of a second option from within the contextually relevant content bar; and
in response to receiving the selection of the second option, causing the display of a second portion of the identified contextually relevant information concurrently with and within the display of the email, the second portion of the identified contextually relevant information corresponding to the second label.
1. A method of providing automatic enrichment of content with contextually relevant information, comprising:
receiving a content item to display within an application user interface, wherein the content item is one of an e-mail or a calendar event;
determining an entity associated with the content item;
querying one or more data sources for results that relate to the entity;
retrieving context information relating to the content item;
based on the retrieved context information, identifying contextually relevant information from the results from querying the one or more data sources;
causing a display of the content item within the application user interface;
causing a display of a contextually relevant content bar positioned within the content item, wherein the contextually relevant content bar includes a plurality of selectable options relating to the contextually relevant information, the plurality selectable options including a first selectable option having a first label and a second selectable option having a second label;
receiving a selection of a first option from within the contextually relevant content bar;
in response to receiving the selection of the first option, causing the display of a first portion of the identified contextually relevant information within the display of the content item, the first portion of the identified contextually relevant information corresponding to the first label;
receiving a selection of a second option from within the contextually relevant content bar; and
in response to receiving the selection of the second option, causing the display of a second portion of the identified contextually relevant information within the display of the content item, the second portion of the identified contextually relevant information corresponding to the second label.
12. A computing device for providing automatic enrichment of content with contextually relevant information, comprising:
a processing unit; and
a memory, including computer readable instructions, which when executed by the processing unit is operable to:
receiving a calendar event to display within an application user interface;
determining an entity associated with the calendar event;
querying one or more data sources for results that relate to the entity;
retrieving context information relating to the calendar event;
parsing the results in view of the context information;
identifying contextually relevant information from the parsed results;
displaying the calendar event within the application user interface;
causing a display of a contextually relevant content bar positioned within the calendar event, wherein the contextually relevant content bar includes a plurality of selectable options relating to the contextually relevant information the plurality selectable options including a first selectable option having a first label and a second selectable option having a second label;
receiving a selection of a first option from within the contextually relevant content bar;
in response to receiving the selection of the first option, causing the display of a first portion of the identified contextually relevant information concurrently with the display of the calendar event, the first portion of the identified contextually relevant information corresponding to the first label;
receiving a selection of a second option from within the contextually relevant content bar; and
in response to receiving the selection of the second option, causing the display of a second portion of the identified contextually relevant information concurrently with the display of the calendar event, the second portion of the identified contextually relevant information corresponding to the second label.
2. The method of
3. The method of
4. The method of
5. The method of
6. The method of
7. The method of
8. The method of
9. The method of
10. The method of
11. The method of
14. The computing device of
15. The computing device of
16. The computing device of
receiving a selection of a third option within the plurality of selectable options; and
in response to receiving the selection of the third option, cause the computer device to perform a telephone call to the entity.
19. The computing readable storage device of
20. The computing readable storage device of
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The present application claims benefit from U.S. Provisional Application No. 62/327,631, filed Apr. 26, 2016 and having the title “AUTO-ENRICHMENT OF CONTENT,” which is herein incorporated by reference in its entirety.
Computer users will typically utilize one or more productivity applications throughout the day, including communication and calendar applications. Through the use of these productivity applications, the computer user may receive numerous types of content items such as emails, calendar appointments, and other promotional material. Unfortunately, these content items only present a limited amount of information for the user.
In order to see more information about the content item, the computer user will stop using the productivity application and use other software applications. For example, the computer user may utilize a web browser to review a website associated with the content item. Alternatively, the computer user may perform a web search for additional information relating to the content item. In either situation, the computer user may spend countless hours browsing unrelated information on the website or filtering though irrelevant search results, thus detracting from the user's overall productivity and requiring a mental context switch.
This summary is provided to introduce a selection of concepts in a simplified form that are further described below in the Detailed Description section. This summary is not intended to identify all key or essential features of the claimed subject matter, nor is it intended as an aid in determining the scope of the claimed subject matter.
Aspects are directed to a device, method, and computer-readable medium for improving user interaction efficiency by providing enriched content. In particular, aspects are directed to the automatic enrichment of content with contextually relevant information. For example, while a user is utilizing a productivity application, such as an email application or a calendar application, the system receives a content item, such as an email or a calendar event, for display within an application user interface. The system analyzes and identifies contextually relevant information based on the content item and the content item type. For example, a calendar item may be travel related, while an email item may relate to a coupon. Thereafter, the system displays the application user interface including the content item, which is modified to display the contextually relevant information within the content item. Thus, user interaction efficiency is improved by automatically providing enriched content.
Examples are implemented as a computer process, a computing system, or as an article of manufacture such as a device, computer program product, or computer readable medium. According to an aspect, the computer program product is a computer storage medium readable by a computer system and encoding a computer program comprising instructions for executing a computer process.
The details of one or more aspects are set forth in the accompanying drawings and description below. Other features and advantages will be apparent from a reading of the following detailed description and a review of the associated drawings. It is to be understood that the following detailed description is explanatory only and is not restrictive of the claims.
The accompanying drawings, which are incorporated in and constitute a part of this disclosure, illustrate various aspects. In the drawings:
The following detailed description refers to the accompanying drawings. Wherever possible, the same reference numbers are used in the drawings and the following description refers to the same or similar elements. While examples may be described, modifications, adaptations, and other implementations are possible. For example, substitutions, additions, or modifications may be made to the elements illustrated in the drawings, and the methods described herein may be modified by substituting, reordering, or adding stages to the disclosed methods. Accordingly, the following detailed description is not limiting, but instead, the proper scope is defined by the appended claims. Examples may take the form of a hardware implementation, or an entirely software implementation, or an implementation combining software and hardware aspects. The following detailed description is, therefore, not to be taken in a limiting sense.
Aspects of the present disclosure are directed to a method, system, and computer readable medium for improved user interaction efficiency by the automatic enrichment of content with contextually relevant information. For example, while a user is utilizing a productivity application, such as an email application or a calendar application, the system receives a content item, such as an email or a calendar event, for display within an application user interface. The system analyzes the content item to determine an entity associated with the content item and the context of receiving the content item, which may include identifying a destination city, restaurant, or shopping store. Thereafter, the system queries one or more data sources for responsive results. The results are parsed in view of context associated with the entity and/or user in order to identify contextually relevant information. In response to identifying contextually relevant information, the system displays the application user interface including the content item, which is modified to display the contextually relevant information within the content item. Thus, user interaction efficiency is improved by automatically providing enriched content.
The computing device 102 illustrated in
As discussed above, a user 110 may utilize an application 104 on the computing device 102 for a variety of tasks, which may include, for example, writing, taking and organizing notes, preparing presentations, sending and receiving electronic mail, scheduling calendar events, browsing web content, and the like. Applications 104 may include thick client applications, which may be stored locally on the computing device 102, or may include thin client applications (i.e., web applications) that reside on a remote server and accessible over a network, such as the Internet or an intranet. A thin client application may be hosted in a browser-controlled environment or coded in a browser-supported language and rely on a common web browser to render the application executable on the computing device 102. According to an aspect, the application 104 is a program that is launched and manipulated by an operating system, and manages content within an electronic content item and presented on a display screen. According to examples, a user interface is provided for enabling the user 110 to interact with functionalities of the application 104 and with electronic content items through manipulation of graphical icons, visual indicators, and the like.
As illustrated, the example computing device 102 is in communication with a server 106. Specifically, the application 104 executed on the computing device 102 is configured to communicate with the server 106 to send and receive email communications and schedule calendar events. Content in an electronic content item may vary according the application 104. The content may comprise one or more objects present or embedded in the electronic content item including, but not limited to: text (including text containers), numeric data, macros, images, movies, sound files, and metadata.
With reference still to
The application 104 is further illustrative of a software module, system, or device operative to generate a user interface to display an electronic content item. According to an example, when an electronic content item is opened in an application 104, the enriched content system displays at least a portion of the content in the document in a display space, such as an application window. The enriched content system updates the user interface to display the selected electronic content item in the display space. The enriched content system is further operative to update the user interface to display (at least a portion of) the contextually relevant information.
With reference to
The method 200 continues to OPERATION 206, where the computing system determines an entity associated with the content item. Specifically, the computing system is operable to receive the entity information directly from the content item, extract the entity information using template-based models, or extract the entity information using machine learning models. In accordance with one aspect, the content item is organized in accordance with a predefined structure associated with the entity. In one example, the content item is organized in accordance with a promotion or coupon structure. In another example, the content item is organized in accordance with a flight reservation. In another example, the information is extracted based on template-based models, which may identify a confirmation number, seat assignment, etc., at a specified location within the content item, which are identified as entities configurable to be enriched.
According to one aspect, it should be recognized that the computing system utilizes labels or tags (such as hashtags) to identify the entity. The labels or tags allow the computing device to provide an organized and streamlined view of the message list based on selection of the labels or tags. In other words, content within the message list may be tailored to a specific content type and/or context based on the tagging or classifications of a group of emails.
The method 200 continues to OPERATION 208, where the computing system queries data sources 108 for results. Specifically, the computing system queries one or more data sources 108 for results that relate to the entity. The queries may be performed by one or more computing devices within the computing system. For example, the queries may be performed client-side, server-side or a combination of client-side and server-side. Further, the computing system may perform the queries of local data sources 108 or external data sources 108. In accordance with aspects, the queries may be performed utilizing a search engine, a knowledge graph, or a database. Additionally, the queries may be based on inferences relating to the queries. For example, if the entity is a city, restaurant, etc., then the computing system may infer other related information such as a specific location, an airline carrier, etc. Additionally, the computing system may infer relationships between other communications or events within the user's communications and calendar applications (e.g., email items, calendar items, task items, etc.) that are utilized to enrich the context. The other related information may be utilized to provide additional results that relate to the entity.
The method 200 continues to OPERATION 210, where the computing system retrieves context relating to the content item. For example, the computing system may retrieve information relating to the user's communications, calendar events, location, time zone, etc., in order to provide relevant contextual information that is applicable to a particular scenario.
The method 200 continues to OPERATIONS 212 and 214, where the computing system parses the results in view of the context and identifies contextually relevant information respectively. Based on the relevant contextual information, the computing system analyzes the relevance of the entities. In one example, the computing system utilizes a knowledge graph to determine the strength of an entity relative to other entities in order to provide the most relevant contextual information. For example, the computing system is operable to determine that an entity located 2.3 miles away is of greater strength than an entity that is 5.6 miles away from the user.
According to another example, consider that the computing system has identified the entity as travel to a destination city. In order to provide the most relevant contextual information, the computing system prioritizes the information based on the context, such as the time and location of the departure city or the destination city. For example, the user may be particularly interested in contextual information related to travel to the destination city or events in the destination city. However, the user may not be interested in viewing contextual information related to facts about the destination city, home ownership, or apartment rental in the destination city. Accordingly, the computing system filters the contextual information based on information that is relevant to the user and/or content item.
The method 200 continues to OPERATION 216, where the computing system displays the contextually relevant information within the application user interface. According to aspects, the user interface is modified to display the content item and contextually relevant information. In one example, the user interface may be modified to display the electronic content item to include the contextually relevant information in-line with the electronic content item. In another example, the user interface is modified to display the contextually relevant information embedded within the electronic content item. Thus, the computing system automatically provides the relevant contextual information that allows the user to complete actions directly from the productivity application. For example, the application may provide relevant contextual information that allows the user to call the entity, check store hours, check-in, etc. The method 200 may then conclude at end OPERATION 218.
According to aspects, the enriched content 304 may either attach that information statically as metadata to that content item or the enriched content 304 may retrieve the enriched content 304 on demand. According to one aspect, the enriched content 304 is dynamically refreshed every time the content item is displayed to ensure the freshness of details that pertain to a location or a time. In the illustrated example, the enriched content 304 includes various information relating to the destination city 306, travel tips 308, particular points of interest 310, and webcams 312 displaying areas of the destination city.
In accordance with one example aspect, the carrier may identify contextually relevant content to enrich the confirmation email. Once the carrier has identified the enriched content, the airline carrier may send the contextually relevant content with the email including the itinerary.
According to another example aspect, once the email including the itinerary has been received, a computing device associated with the email application performs an analysis of the itinerary to determine relevant information for identifying contextually relevant content. For example, the computing device may identify an airline carrier, a departing location, and an arrival destination. This information may be provided directly by the airline carrier, or the computing device may automatically extract the information and identify contextually relevant content. The computing device may also automatically add a calendar event including the itinerary information and the enriched content. Further, the calendar event may include check-in information and/or links for the user's convenience.
According to another example aspect, the computing device provides updated status information regarding the itinerary. The status information may be updated manually, at a selected interval or continuously throughout a day. The contextually relevant content may also include check-in information, flight status information, gate information, and any other additional content that assists users with managing their itineraries.
Further, the extracted information may then be summarized for more efficient review of the itinerary information. Additionally, the contextually relevant content may be included within the email to allow the user to more efficiently review details relating to promotions, restaurants, or other contextually relevant content.
With regard to
Further, the communications application 500 modifies the display of the content item to include the contextually relevant information within the content item. As previously discussed, the contextually relevant information may be embedded within the content item, where the contextually relevant information is dynamically generated upon receiving a selection to display the content item, or where the contextually relevant information is presented in-line with the content item. The illustrated communications application 500 includes an example content item and further includes options for accessing the contextually relevant information directed from the content item. For example, the illustrated communications application 500 includes a plurality of links to direct a user to different contextually relevant information associated with the content item. Thus, the user is allowed to continue to use the productivity application (e.g., the communications application 500) to perform an action relating to the contextually relevant content.
With regard to
With regard to
As illustrated in
According to another example aspect, after a user makes a purchase, the entity will email a receipt or send a satisfaction questionnaire. Further, the particular email may or may not include return instructions. However, assuming that the purchase needs to be returned, the contextually relevant content bar 506 includes a direct link to show additional information relating to returns. For example, the return information may specify a telephone number, a link to the returns website, or a link to the customer support center.
According to another aspect, the communications application 500 provides contextually relevant information associated with the content item relating to a purchase. For example, the communications application includes another option presented in the contextually relevant content bar 506 that provides a link for tracking information for a package associated with the purchase.
While implementations have been described in the general context of program modules that execute in conjunction with an application program that runs on an operating system on a computer, those skilled in the art will recognize that aspects may also be implemented in combination with other program modules. Generally, program modules include routines, programs, components, data structures, and other types of structures that perform particular tasks or implement particular abstract data types.
The aspects and functionalities described herein may operate via a multitude of computing systems including, without limitation, desktop computer systems, wired and wireless computing systems, mobile computing systems (e.g., mobile telephones, netbooks, tablet or slate type computers, notebook computers, and laptop computers), hand-held devices, multiprocessor systems, microprocessor-based or programmable consumer electronics, minicomputers, and mainframe computers.
In addition, according to an aspect, the aspects and functionalities described herein operate over distributed systems (e.g., cloud-based computing systems), where application functionality, memory, data storage and retrieval and various processing functions are operated remotely from each other over a distributed computing network, such as the Internet or an intranet. According to an aspect, user interfaces and information of various types are displayed via on-board computing device displays or via remote display units associated with one or more computing devices. For example, user interfaces and information of various types are displayed and interacted with on a wall surface onto which user interfaces and information of various types are projected. Interaction with the multitude of computing systems with which implementations are practiced include, keystroke entry, touch screen entry, voice or other audio entry, gesture entry where an associated computing device is equipped with detection (e.g., camera) functionality for capturing and interpreting user gestures for controlling the functionality of the computing device, and the like.
As stated above, according to an aspect, a number of program modules and data files are stored in the system memory 604. While executing on the processing unit 602, the program modules 606 (e.g., content enrichment system 100) perform processes including, but not limited to, one or more of the stages of the method 200 illustrated in
According to an aspect, aspects are practiced in an electrical circuit comprising discrete electronic elements, packaged or integrated electronic chips containing logic gates, a circuit utilizing a microprocessor, or on a single chip containing electronic elements or microprocessors. For example, aspects are practiced via a system-on-a-chip (SOC) where each or many of the components illustrated in
According to an aspect, the computing device 600 has one or more input device(s) 612 such as a keyboard, a mouse, a pen, a sound input device, a touch input device, etc. The output device(s) 614 such as a display, speakers, a printer, etc. are also included according to an aspect. The aforementioned devices are examples and others may be used. According to an aspect, the computing device 600 includes one or more communication connections 616 allowing communications with other computing devices 618. Examples of suitable communication connections 616 include, but are not limited to, radio frequency (RF) transmitter, receiver, and/or transceiver circuitry; universal serial bus (USB), parallel, and/or serial ports.
The term computer readable media, as used herein, includes computer storage media. Computer storage media include volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information, such as computer readable instructions, data structures, or program modules. The system memory 604, the removable storage device 609, and the non-removable storage device 610 are all computer storage media examples (i.e., memory storage.) According to an aspect, computer storage media include RAM, ROM, electrically erasable programmable read-only memory (EEPROM), flash memory or other memory technology, CD-ROM, digital versatile disks (DVD) or other optical storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other article of manufacture which can be used to store information and which can be accessed by the computing device 600. According to an aspect, any such computer storage media is part of the computing device 600. Computer storage media do not include a carrier wave or other propagated data signal.
According to an aspect, communication media are embodied by computer readable instructions, data structures, program modules, or other data in a modulated data signal, such as a carrier wave or other transport mechanism, and include any information delivery media. According to an aspect, the term “modulated data signal” describes a signal that has one or more characteristics set or changed in such a manner as to encode information in the signal. By way of example, and not limitation, communication media include wired media such as a wired network or direct-wired connection, and wireless media such as acoustic, radio frequency (RF), infrared, and other wireless media.
According to an aspect, one or more application programs 750 are loaded into the memory 762 and run on or in association with the operating system 764. Examples of the application programs include phone dialer programs, e-mail programs, personal information management (PIM) programs, word processing programs, spreadsheet programs, Internet browser programs, messaging programs, and so forth. According to an aspect, content enrichment system 100 is loaded into memory 762. The system 702 also includes a non-volatile storage area 768 within the memory 762. The non-volatile storage area 768 is used to store persistent information that should not be lost if the system 702 is powered down. The application programs 750 may use and store information in the non-volatile storage area 768, such as e-mail or other messages used by an e-mail application, and the like. A synchronization application (not shown) also resides on the system 702 and is programmed to interact with a corresponding synchronization application resident on a host computer to keep the information stored in the non-volatile storage area 768 synchronized with corresponding information stored at the host computer. As should be appreciated, other applications may be loaded into the memory 762 and run on the mobile computing device 700.
According to an aspect, the system 702 has a power supply 770, which is implemented as one or more batteries. According to an aspect, the power supply 770 further includes an external power source, such as an AC adapter or a powered docking cradle that supplements or recharges the batteries.
According to an aspect, the system 702 includes a radio 772 that performs the function of transmitting and receiving radio frequency communications. The radio 772 facilitates wireless connectivity between the system 702 and the “outside world,” via a communications carrier or service provider. Transmissions to and from the radio 772 are conducted under control of the operating system 764. In other words, communications received by the radio 772 may be disseminated to the application programs 750 via the operating system 764, and vice versa.
According to an aspect, the visual indicator 720 is used to provide visual notifications and/or an audio interface 774 is used for producing audible notifications via the audio transducer 725. In the illustrated example, the visual indicator 720 is a light emitting diode (LED) and the audio transducer 725 is a speaker. These devices may be directly coupled to the power supply 770 so that when activated, they remain on for a duration dictated by the notification mechanism even though the processor 760 and other components might shut down for conserving battery power. The LED may be programmed to remain on indefinitely until the user takes action to indicate the powered-on status of the device. The audio interface 774 is used to provide audible signals to and receive audible signals from the user. For example, in addition to being coupled to the audio transducer 725, the audio interface 774 may also be coupled to a microphone to receive audible input, such as to facilitate a telephone conversation. According to an aspect, the system 702 further includes a video interface 776 that enables an operation of an on-board camera 730 to record still images, video stream, and the like.
According to an aspect, a mobile computing device 700 implementing the system 702 has additional features or functionality. For example, the mobile computing device 700 includes additional data storage devices (removable and/or non-removable) such as, magnetic disks, optical disks, or tape. Such additional storage is illustrated in
According to an aspect, data/information generated or captured by the mobile computing device 700 and stored via the system 702 are stored locally on the mobile computing device 700, as described above. According to another aspect, the data are stored on any number of storage media that are accessible by the device via the radio 772 or via a wired connection between the mobile computing device 700 and a separate computing device associated with the mobile computing device 700, for example, a server computer in a distributed computing network, such as the Internet. As should be appreciated, such data/information is/are accessible via the mobile computing device 700 via the radio 772 or via a distributed computing network. Similarly, according to an aspect, such data/information are readily transferred between computing devices for storage and use according to well-known data/information transfer and storage means, including electronic mail and collaborative data/information sharing systems.
Implementations, for example, are described above with reference to block diagrams and/or operational illustrations of methods, systems, and computer program products according to aspects. The functions/acts noted in the blocks may occur out of the order as shown in any flowchart. For example, two blocks shown in succession may in fact be executed substantially concurrently or the blocks may sometimes be executed in the reverse order, depending upon the functionality/acts involved.
The description and illustration of one or more examples provided in this application are not intended to limit or restrict the scope as claimed in any way. The aspects, examples, and details provided in this application are considered sufficient to convey possession and enable others to make and use the best mode. Implementations should not be construed as being limited to any aspect, example, or detail provided in this application. Regardless of whether shown and described in combination or separately, the various features (both structural and methodological) are intended to be selectively included or omitted to produce an example with a particular set of features. Having been provided with the description and illustration of the present application, one skilled in the art may envision variations, modifications, and alternate examples falling within the spirit of the broader aspects of the general inventive concept embodied in this application that do not depart from the broader scope of the present disclosure.
Quintero, Megan Marie, Palermiti, II, Michael Francis, Ramesan, Roshin Lal
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