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patent | score | priority | expiry | expired | references | current assignee | title |
|---|---|---|---|---|---|---|---|
| 7287692 | 1 | 2004-07-28 | 2025-11-04 | 0 | 450 | Cisco Technology, Inc.; | System and method for securing transactions in a contact center environment |
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| 7170991 | 39 | 2003-08-25 | 2025-02-02 | 1 | 4 | Cisco Technology, Inc.; Cisco Technology, Inc; | Method and system for utilizing proxy designation in a call system |
| 8098273 | 39 | 2006-12-20 | 2030-11-16 | 0 | 14 | Cisco Technology, Inc.; | Video contact center facial expression analyzer module |
| 6850615 | 41 | 2001-06-14 | 2023-01-22 | 1 | 8 | Cisco Technology, Inc.; | Method and system for providing information to an external user regarding the availability of an agent |
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| 7940705 | 43 | 2004-09-09 | 2030-02-20 | 0 | 8 | Cisco Technology, Inc.; | Method and system for blocking communication within a conference service |
| 8036782 | 43 | 2007-01-04 | 2027-01-04 | 0 | 4 | Cisco Technology, Inc.; | Ad-hoc mobile IP network for intelligent transportation system |
| 7929678 | 44 | 2005-07-27 | 2029-06-15 | 0 | 6 | Cisco Technology, Inc.; | Method and system for managing conference resources |
| 7970875 | 44 | 2001-03-23 | 2028-09-05 | 0 | 7 | Cisco Technology, Inc.; | System and method for computer originated audio file transmission |
| 8311726 | 44 | 2007-01-04 | 2027-01-04 | 0 | 7 | Cisco Technology, Inc.; | Ad-hoc mobile IP network for intelligent transportation system |
| 8406998 | 44 | 2008-02-12 | 2031-01-17 | 0 | 8 | Cisco Technology, Inc.; | Traffic predictive directions |
| 8539362 | 45 | 2006-04-26 | 2026-04-26 | 0 | 4 | Cisco Technology, Inc.; | Method and system for inserting advertisements in unified messaging solutions |
| 7532877 | 47 | 2004-05-21 | 2026-05-13 | 0 | 4 | Cisco Technology, Inc.; | System and method for voice scheduling and multimedia alerting |
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| 7602704 | 49 | 2002-08-20 | 2025-07-22 | 0 | 7 | Cisco Technology, Inc.; | System and method for providing fault tolerant IP services |
| 7657263 | 49 | 2002-03-21 | 2025-06-25 | 0 | 10 | Cisco Technology, Inc.; | Method and system for automatic call distribution based on customized logic relating to agent behavior |
| 8068601 | 49 | 2006-07-26 | 2030-09-28 | 0 | 5 | Cisco Technology, Inc.; | Queuing and routing telephone calls |
| 8817061 | 49 | 2007-07-02 | 2031-08-13 | 0 | 4 | Cisco Technology, Inc.; | Recognition of human gestures by a mobile phone |
| 7688967 | 50 | 2006-05-31 | 2027-06-19 | 0 | 5 | Cisco Technology, Inc.; | Dynamic speed dial number mapping |
| 8429211 | 50 | 2001-03-23 | 2029-11-25 | 0 | 3 | Cisco Technology, Inc.; | System and method for controlling computer originated audio file transmission |
| 7911983 | 51 | 2005-07-29 | 2029-03-23 | 0 | 4 | Cisco Technology, Inc.; | Selective mute/unmute control over applications running on a PC |
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| 8345854 | 52 | 2005-02-16 | 2030-06-14 | 0 | 5 | Cisco Technology, Inc.; | Method and system using presence information to improve services provided by automatic call distribution centers |
| 7940913 | 53 | 2005-05-11 | 2029-01-31 | 0 | 4 | Cisco Technology, Inc.; | System and method for improved contact center services to disabled callers |
| 8731175 | 54 | 2006-02-21 | 2031-11-10 | 0 | 7 | Cisco Technology, Inc.; | Method and system for securing access to information in an automatic call distributor system |
| 8588377 | 55 | 2007-03-02 | 2032-01-12 | 0 | 4 | Cisco Technology, Inc.; | Method and system for grouping voice messages |
| 8077635 | 56 | 2005-01-28 | 2029-06-19 | 0 | 6 | Cisco Technology, Inc.; | Method and system for reserving facility resources for a conference |
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| 8320876 | 56 | 2006-07-26 | 2026-07-26 | 0 | 4 | Cisco Technology, Inc.; | Queuing and routing telephone calls |
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| 7693274 | 59 | 2005-05-20 | 2028-05-12 | 0 | 3 | Cisco Technology, Inc.; | System and method for return to agents during a contact center session |
| 7471774 | 60 | 2004-12-14 | 2026-01-11 | 0 | 3 | Cisco Technology, Inc.; Cisco Technology, Inc; | Method and system of pausing an IVR session |
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| 7813493 | 66 | 2005-04-25 | 2028-07-25 | 0 | 2 | Cisco Technology, Inc.; | Method and system for handling calls at an automatic call distribution system |
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